Tag Archive | Malicious Software

The Never ..And I mean Never Do List – How To Keep Your Computer Safe

perry hall computer repairWhile it’s true that the internet is full of viral menace, it doesn’t have to feel like an overwhelming or unavoidable thing. There are things that you as a user should do to reduce your chances of contracting a virus on your home computer or laptop – or rather, things that you should not do. For Affordable, Flat Rate Computer Repair in Perry Hall, Maryland contact us Perry Hall Computer Repair


When it comes to viruses and malware, you probably already know the basic “Do’s”: do use a reliable anti-virus software, do update your computer and all its software regularly, do take it to a professional if you run into any viruses despite your best efforts. So today, we have a list of “Don’ts” that might help you sleep better at night, knowing that you’re not exposing your computer or devices to unnecessary internet plague.

The Never ..And I mean Never Do List:

  1.  Don’t ever give anyone who contacts you remote access to your computer. I don’t care if it’s a phone call, an email, or the pony express – you should never trust a company who wants remote access to your computer. Remote access allows someone to do just about anything they want on your computer from another location; it can be helpful for people who need to access their office computer from home occasionally, but for most people, it isn’t something they’ll ever need to do. A recent scam we’ve heard about: a person who claims to work at Microsoft calls to tell you that your computer is infected with a virus, and that they need access to save your computer and your files. You panic, give them the information and access they need, and suddenly a stranger has the ability to control your computer, download dangerous malware, and hijack your personal information. Luckily, this scary scenario is easy to avoid: don’t ever let anyone you don’t know access to your computer – remotely or in person!
  2. Don’t open email links your friends share with you until you double-check with them. We all get emails from our friends with funny photos, stories, news articles, or videos. Often you’ll need to click on a link to get to what your friend wants to share – but a little voice in the back of your head wonders, “How do I know this is safe to click on?”  Don’t ignore it! Even if the email is from your best, most trusted friend on the planet, that doesn’t mean it isn’t a trick. Hackers often gain access to an email account, and then email a dangerous link out to all those friends in the address book – disguised as a funny photo or video link. The only way to be sure your friend really sent it is to check with them before you click on it. And if you’re getting spam emails from a friend’s email account, let them know so they can change their password ASAP!
  3. Don’t click on links in emails. This might sound extremebut if you’re a better-safe-than-sorry kind of person, it’s a solid rule to live by in the email world. If you’you’ve kept on top of email scams and spams, then you already know never to click on a link from someone or some business you don’t know. But these days you need to take it a step further. Say you get an email from your bank or your cable provider, and it has a link in it that you want to check out. Better to type the company’s URL into your browser, and navigate to whatever offer or page you wanted to look at from their homepage. Trying to tell a scam email and a legit email apart can be very difficult – scammers have really stepped up their game and can construct an email scam that looks just like a legitimate message from a company you trust, right down to the logo.
  4.  Don’t download files that end in .exe, .vbs, or .lnk. These types of files can open programs or applications on your computer when you download them, and you might never even notice them running. They could be programs that capture your passwords, track your keystrokes to get private information, or even use your computer for their own purposes (most likely not benevolent, I think we can assume). Familiarize yourself with the extensions you are likely to see for common file types: .jpg or .png for images, .doc or .pages for documents, and so on. If you get an email from a friend that says “Look at this great photo I took,” but the attachment ends with .exe and not .jpg, you should steer clear of it.

These are just 4 of the many, many things you should not do on the internet or in your email – but they all boil down to, essentially, erring on the side of caution. We all want to be trusting, open-minded people, but you will be rewarded for being a skeptic on the internet.

Keep these pointers in mind when you browse or use email, and share them with others who might also be losing sleep over their computer’s safety and security.  Computer Repair in Baltimore, Maryland




Why We Do Not Recommend Norton

computer-repair -baltimore-county-pc-crashA lot of people always ask us “What security program do you recommend?” and usually they follow up by saying “I was thinking of getting Norton”. Once upon a time we would have said its easy to use and has great protection, but that was a long, long, long time ago not today!

One reason why we don’t recommend Norton is because it is a jack of all trades and a master of none.

The current Norton program has the ability to do about 20 different things such as parental controls, email protection, and performance alerts.

Just looking at the features that Norton offers it may seem like a good deal but its unfortunately not. Many of the features that Norton offers are not as robust as they need to be and so they are simply attempting to do far to much. All of these extra features are more then the average computer user or business user actually needs, yes to much of a good thing is bad at times.

One of reasons why I don’t recommend Norton: 
It slows down computers way to much, in my opinion Norton has become bloated and has way to many things that in reality most people won’t ever use. What people really need is a good security suite and not a program that does 20 different things.

If you currently use Norton I suggest that you try and see what I’m talking about by removing the program (do not go online without internet security), once the program is removed you will see an incredible boost in speed and even after replacing Norton with another security program you computer will still be much faster.

The even bigger reason why I don’t recommend Norton:
I have seen far to many computers infected with viruses that have Norton protection on them. In fact over 70% of the machines we remove viruses from have Norton or McAfee installed. There is no point in paying $79.99  for  a security program  if you end up having to go and take your computer for a virus removal.

We Recommend a Multi -Layered Approach to system security encompassing of a Solid Anti Virus, a Good Anti Malware, and a dependable Anti-Spyware program combined with custom browser settings

Computer Repair and Virus removal in Baltimore County Maryland

Connected PC Solutions – Providing affordable computer repair since 1999 – http://www.BaltimorePCFix.com


Outbreak: The FBI Virus

Perry_Hall_Maryland_FBI_Virus_RemovalThe FBI will stop prosecuting for only $200, or at least that’s what the FBI Virus is saying. This week we have seen 10 clients get what is known as the FBI virus.

To many such a thing would scare you right into running off to one of your local retailers to avoid prosecution, but the virus is what is know as ransomeware, meaning that it hijacks your computer and won’t give back control until you give it some money. I would like to take this chance to remind everyone to make sure that they don’t open any odd emails or go to websites which are not reputable.

Most popular question we get is: 

If I pay the money will it go away? No, it actually won’t it says that it will but current research suggest it goes away for a brief period and then comes back again.

What Should I Do?

Have a reputable Computer Repair company remove the virus, Again if you do pay the money it will come back.

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We Fix The $50 Craigslist Repairs!

I am sure if you have been on Craigslist you have seen the ads ” We’ll fix anything for a $45 flat fee! ‘  Or the infamous  “Computer Repair for $25” …..How can this be?

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It can’t! When you see these types of ads on Craigslist or anywhere else, our best advice to you is to move on and keep looking. This type of ad normally indicates that the service provider has little experience, insufficient skills, or is simply somebody who is trying to make an extra buck to supplement their existing income.

Think About It

One service that this is especially true of is virus and spyware removal. It takes HOURS, to completely remove a virus. If someone tells you they can remove your virus simply by running a special software utility, you are being misled or the person simply doesn’t know what they are doing. Viruses leave behind remnants that can only be removed manually and this requires that the technician has advanced skills and knowledge of Windows and all of its components.

When you consider the information above, now ask yourself how someone can provide this service for a flat fee such as $30? It takes several hours alone just to wait while your data is being backed up and then to re-install windows and restore your data after the install is complete. On average it takes us at least 4 hours of labor to clean a customers PC. That breaks down to an hourly rate of a little over $6.50 an hour if you charge $.30 Keep in mind this doesn’t include travel time if provided.

Now ask yourself if this person really has the background and skills that you would want them to have before working on your PC? We don’t think so and we doubt you do either.

In Shop Virus Removal $89 / OnSite Virus Removal $149  No Gimmicks,  No Tricks

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Computer Acting Crazy? Doing Strange Thing? You Might Have a Virus

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Do you search for something and it goes to another page?
Do you receive messages to buy products to remove viruses/fix your registry?
Most likely all these things take place even though you have the best and latest Antivirus program, as the application disables or misguides your security system. That isn’t the best definition of a virus but it’s the simplest word I can use to explain. It’s easy and tricky at the same time and that’s why we techies are in demand. I can fix your system with a personal visit to your place and get your system running properly.

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Warning: FED Ex and the Infamous Email Virus

fed-ex-EMAIL-SCAM-PARKVILLE-PC-REPAIRToday I encountered another virus is being massively distributed via fake emails supposedly coming from the FedEx. These emails have nothing at all to do with FedEx. These bogus FedEx emails contain a false claim indicating that a postal delivery was attempted by FedEx but the user wasn’t home. The message then says that you have a receipt to download and then open so that you can go get your package. Unfortunately my client by mistake actually opened this attachment, thinking that they would find out this receipt number. Once they actually do this (download the “receipt” and open it, the  “receipt is really malware and the virus is actually implanted onto the now infected system. These crafty little hackers have developed these emails specifically with the intention to bring destructive malware (virus) into computers that became vulnerable. Perry Hall PC Repair urges you not to click on any link in these emails. If you need quality computer repair at an affordable price contact us we can be found at http://www.BaltimorePCFix.com.


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Virus Removal In Shop: $99.00 Virus Removal on Site : $149.00 Compare to Geek Squad @  In Store $199.00 and On Site $299.00.  See for your self Link 


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Our Perry Hall PC and Laptop repair business offers a full range of repairs



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